SMS for Garages
Increase bookings and customer satisfaction with text messaging
Mobile messaging for garages
Many of the customer related issues that come with running a garage might be resolved with the use of an effective, reliable and quick communication method. One of the main issues that could be avoided would be missed appointments and bookings; so sending customer reminders is a useful mechanism to ensure that the mechanics time is best spent throughout the course of a working day, rather than spent waiting for a customer that's never going to arrive.
This type of functionality is where our garage and motor business text messaging service excels; providing specific SMS message templates to be sent to individually selected clients or groups, at scheduled intervals if necessary. This in turn is ideal for reminding customers to book in for future MOT’s and services, existing appointments and promoting special offers is made fast and effective with text messaging.
Reduce missed appointments
Send automatic text messages to customers reminding them that their vehicle is booked in on a particular time and date.
Increase bookings
Remind your customers that their MOT or service is close to expiring and tell them how to re-book with your garage.
Attach breakdown of costs to text messages
Inform your customers that their vehicle is ready to be collected with a link to a document containing details of labour carried out and part prices.
Encourage repeat bookings
Send unique codes to existing customers to redeem offers like ‘free winter check with every MOT booked in November’.
Reward your loyal customers
Increase loyalty by scanning multiple use vouchers for every client each time they visit and offer them a reward once they achieve a certain amount of visits.
Get instant feedback
Send links to mobile surveys in your text message to collect accurate customer feedback on their experience with you.
Continually grow your customer list
Use a keyword on a short code to grow your database to target customers with news, offers and reminders, ensuring your garage is at the forefront of their mind once their next MOT or service is due.
Direct more information to your customers
You can add a short url into your SMS linking to your web site or mobile page. You can track who opens the link to follow up on clients that were interested.