FAQ's
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question_answerWhat is SMS?keyboard_arrow_up
SMS stands for Short Message Service, and refers to the sending of short text messages from one device to another; in most cases from one mobile phone to another. The size of an SMS text message is restricted to 160 characters.
question_answerWhat is MMS?keyboard_arrow_up
MMS stands for Multimedia Messaging Service. MMS is an expansion of the SMS format that is able to send larger quantities of information per individual message. In practical terms, this means that there are no character restrictions on MMS messages, and also that a variety of multimedia content types; including video, images and audio can be sent using MMS.
question_answerWhat is SMS?keyboard_arrow_up
An SMS gateway is the means through which a computer can send or receive SMS messages. Often allowing for the conversion and sending of other forms of media or message (such as email), SMS gateways will generally utilise the same mobile phone networks as the messages sent from mobile phones.
question_answerHow secure is my data?keyboard_arrow_up
Your data is completely safe. TextWeavers do not share or pass on any of your data, including the mobile numbers you upload. Your data will only be used for your SMS marketing. TextWeavers provide a secure 128bit encrypted service which is equivalent to online banking security.
question_answerHow long does the service take to set up?keyboard_arrow_up
Your SMS marketing campaigns can be up and running within minutes.
question_answerDo I need a mobile phone?keyboard_arrow_up
You do not need a mobile phone; messages are sent and received from Messenger. It is all web based so you do not need to download anything. All you need is an internet enabled PC, Mac or Tablet.
question_answerWho can use TextWeavers services?keyboard_arrow_up
Any UK business, society or community group can use TextWeavers to reach out to customers, staff or friends with SMS, instantly connecting to people where ever they are. With different levels of service, there’s something to suit an organisation regardless of size. TextWeavers offers unbeatable prices, with packages starting from £5 for 100 messages.
question_answerCan I send messages outside the UK?keyboard_arrow_up
Yes, you can send text messages internationally. Each message sent will use up a certain amount of credits depending on the country it is being sent to. Mobile marketing does not operate in North America due to a different billing system used there. Contact us for a full list of countries you can send to, the networks they use and the amount of credits the message will use.
question_answerHow can I check if a message has been sent?keyboard_arrow_up
The reports section of your Messenger shows if a message has been delivered or undelivered, if it’s pending or if the number was invalid.
question_answerWill my SMS credits expire?keyboard_arrow_up
Your SMS credits will never expire.